Effective Date : May 24, 2018

Welcome to the our web site(the "Site") of MANAGECAT LLC ("MANAGECAT"). The web site is managed by MANAGECAT and has been implemented to provide information about our company, its products and the related services(overall the "Products") to you as a visitor to our Site or user of our Products. This Privacy Policy defines MANAGECAT privacy policy with respect to information, including personally identifiable data which is collected from visitors to the web Site and users of our Products. MANAGECAT respects your privacy and is committed to protecting your personal information that you provide to us. This Page explains our policies and practices regarding the use and disclosure of your personal information by MANAGECAT.

1. Publishing private information and data.

Simply visiting the web site does not expose your identity publicly. When (if applicable in context) you may edit some page in the web site, forums or similar places, you are publishing a document. This may be a public environment, and you may be identified publicly with that documents (or related content) as its author.

2. Identification of an author.

When you publish an any content in the MANAGECAT Web Site (or forums etc.), you may be logged into the system. Since you are logged in before using the sytem, you will be identified by your user name. This may be your real name or any other pseudo username. It may be either difficult or easy for a motivated individual to connect your network identity with your real-life identity. Therefore if you are very concerned about privacy, you may wish to publish under a pseudonym.

When you are logged into the MANAGECAT web site, your IP address will not be available to the public domain except in the cases of abuse, including vandalism of a page by you or by another user with the same IP address. All the time, your IP address may be saved into the our servers and can be seen by MANAGECAT administrators and by users who have been granted. Your IP address, and its connection to any usernames that share it may be released under certain circumstances. Remember to log out or disconnect yourself after each session using a pseudonym on a shared computer, to avoid allowing others to use your identity.

We collect Personal Data from you when you voluntarily provide such information, such as when you contact us with inquiries, respond to one of our surveys, purchase a Product, register your Product or otherwise use certain Products. In addition, when you access or use a Product we may collect metrics on your activities, such as web pages visited, length of visit, and which features of our product you use. In order to have access to certain Products and/or to purchase certain items, you may be required to provide credit card detail or other acceptable payment information. Wherever MANAGECAT collects Personal Data we make an effort to provide a link to this Privacy Policy.

By accessing and using our protected and secured web site(s), you agree to maintain the confidentiality of the username and password you selected to access such site(s). You also acknowledge that such Personal Data may be transferred from your current location to the offices and servers of MANAGECAT and the authorized third parties referred to herein located in the United States.

3. Email

When you sign up for a free trials, download a trial software, registering to ticketing and forum system you are requested to add a contact email address. We do not use emails for any other purpose other than to provide related services to you. If you are very concerned about the privacy of your email address, you might decide to create an email address that uses a pseudonym (if it is applicable regarding your access location).

4. Should you add an email address?

For the use of some provided services, you must provide a valid email address. For example, to signup free trials to use MANAGECAT SaaS Monitoring Platform, you have to provide a valid and correct email address. Email address may be used by MANAGECAT employees to contact with you while you use our online services. MANAGECAT will not share your email address with any thirdy party without obeying ethical privacy rules.

It is for you to weigh up though we have found it does come in handy at times. Your email address should not be seen by other users unless you respond, or possibly if the email bounces. The email address may be used by the MANAGECAT web site to communicate with users and if you do not provide an email address, you will not be able to reset your password if you forget it.

5. Cookies.

Like many companies, we may use a technology called "cookies" to enhance your experience on our sites. The cookies MANAGECAT uses do not contain any personally identifiable information and cannot profile your system or collect information from your hard drive. You are not identified by name or e-mail address, just by a unique string of numbers that we assign the first time you come to our site. Additionally, third-party widgets such as YouTube or Twitter may install cookies depending on their configuration. Our cookies help provide additional functionality to the Site and help us analyze Site usage more accurately. We recommend that you leave cookies turned on because they allow you to take advantage of some of the Site’s features. The Site uses Google Analytics, a web analytics service provided by Google, Inc. ("Google").

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Cookies must also be allowed in your system to use some of MANAGECAT provided online services. Ohterwise, you will not able to use these services correctly.

6. Sharing information with third parties.

MANAGECAT will not sell or share private information, such as email addresses, with third parties, unless you agree to release this information, or it is required by law to release the information.

7. User of Personal Data and Security

MANAGECAT makes their best effort to guarantee against unauthorized access to any information you provide. This information may be available only to some MANAGECAT employees in executing their tasks.

MANAGECAT uses the Personal Data you provide in a manner that is consistent with this Privacy Policy. If you provide Personal Data for a certain reason, we may use the Personal Data in connection with the reason for which it was provided. For example, if you drop an email to us by e-mail, we will use the Personal Data you provide to answer your question or fix your problem. Also, if you provide Personal Data in order to register or purchase a Product, we will use Personal Data to permit you to conduct such activities. MANAGECAT and its subsidiaries and affiliates (the "Related Companies") may also use your Personal Data as well as personally non-identifiable information collected through the Site and Products to help us improve the content and functionality of the Site and Products, provide customers with Product updates, better understand our users and improve the Site and Products. MANAGECAT and its Related Companies may use this information to contact you in the future to tell you about products or services we believe will be of interest to you. If we do so, each communication we send you will contain instructions permitting you to "opt-out" of receiving future communications. In addition, if at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below. If MANAGECAT intends on using any Personal Data in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time at which the Personal Data is collected.

MANAGECAT takes reasonable steps to protect the Personal Data provided via the Site and Products from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail or messages sent to or from the Site or Products may not be secure. Therefore, you should take special care in deciding what information you send to us. Please keep this in mind when disclosing any Personal Data to MANAGECAT via the Internet.

California, USA Residents

California Civil Code Section 1798.80 et al provides certain rights pertaining to the use and disclosure of Personal Information. For example, 1798.83 permits Users of our Websites that are California residents to request certain information regarding our disclosure of Personal Information to third parties for direct marketing purposes. To make such a request, please send an email to or write us at 340 S Lemon Ave 7996 Walnut, CA 91789.

The European Union and European Economic Area

Transfers of information outside of the European Economic Area

Since we are part of a group of companies that includes a company located in the United States of America, we may process your Personal Information outside of the European Economic Area. We do this in the ordinary course of our business. Where your Personal Information is transferred to other entities as mentioned in this document, we will take appropriate measures to ensure that the recipient protects your Personal Information adequately in accordance with this Privacy Policy. These measures include entering into European Commission-approved standard contractual arrangements with the recipients or ensuring they have self-certified compliance with the EU-US Privacy Shield framework (see further Further details on the steps we take to protect your personal information in these cases is available at any time upon request by contacting at

Your rights

As a data subject under EU data protection laws, you have specific legal rights relating to the Personal Information we collect from you. We will respect your individual rights and will deal with your concerns adequately.

Right to withdraw consent

Where you have given consent for the processing of your Personal Information, you may withdraw your consent at any moment.

Right to rectification

You may obtain from us rectification of your Personal Information. We make reasonable efforts to keep Personal Information in our possession or control which are used on an ongoing basis, accurate, complete, current and relevant, based on the most recent information available to us.

Right to restriction

You may require us to restrict the processing of your Personal Information, i) you contest the accuracy of your Personal Information, for the period we need to verify the accuracy, ii) the processing is unlawful and you request the restriction of processing rather than erasure of your Personal Information, iii)we no longer need your Personal Information, but you require it for the establishment, exercise or defense of legal claims; or iv)you object to the processing while we verify whether our legitimate grounds override yours.

Right to access

You may request information regarding Personal Information that we hold about you, including information as to which categories of Personal Information we have in our possession or control, what they are being used for, where we collected them (if not from you directly), and to whom they have been disclosed, if applicable. We will provide you with a copy of your Personal Information upon request. If you request further copies of your Personal Information, then we can charge you with a reasonable fee that we base on administrative costs. If we transfer your Personal Information to a country outside the EU and EEA, you have the right to request information about the safeguards in place for our transfer of that data to the receiving country.

Right to portability

You have the right to receive Personal Information that you have provided to us, and, where technically feasible, request that we transmit such Personal Information to another organization. You have these two rights if i)we process your Personal Information by automated means, ii) we base the processing of your Personal Information on your consent, or our processing of your Personal Information is necessary for the execution or performance of a contract to which you are a party; iii) you provided your Personal Information to us; and, iv) the transmission of your Personal Information does not adversely affect the rights and the freedoms of other persons. You have the right to receive your Personal Information in a structured, commonly used and machine-readable format. Your right to receive your Personal Information must not adversely affect the rights and the freedoms of other persons. This may be the case if a transmission of your Personal Information to another organization also involves the transmission of the personal data of other (non-consenting) individuals. Your right to have your Personal Information transmitted from us to another organization is a right you have only if such transmission is technically feasible.

Right to erasure

You have the right to request that we delete the Personal Information we process about you. We must comply with this request if we process your Personal Information, unless the data is necessary: i) for exercising the right of freedom of expression and information; ii) for compliance with a legal obligation that binds us; iii) for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes; or iv) or the establishment, exercise or defense of legal claims.

Right to object

You may object – at any time – to the processing of your Personal Information due to your particular situation, provided that the processing is not based on your consent, but on our legitimate interests or those of a third party. In this event, we shall no longer process your Personal Information, unless we can demonstrate compelling legitimate grounds and an overriding interest for the processing or for the establishment, exercise or defense of legal claims. If you object to the processing, please specify whether you also wish the erasure of your Personal Information; otherwise, we will only restrict it. You may always object to the processing of your Personal Information for direct marketing purposes, even if it was based on our legitimate interest for any reason. If the marketing was based on your consent, you can withdraw consent.

Right to lodge a complaint

You can lodge a complaint to the data protection authority in your Member State.

8. Remove of user accounts.

Once the user account has created, user accounts may not be removed by the user who created it. If you need to remove your account from our systems, you may contact with support.

9. Deletion of content.

Removing text from MANAGECAT Web site or related forums etc. may not permanently delete it. Information can be permanently deleted by those MANAGECAT employee with access to the servers, but there is no guarantee this will happen except in response to legal action.

10. Using External Links.

MANAGECAT Web Site provides links to some third party web sites. Even if the third party is affiliated with MANAGECAT through a business partnership or otherwise, MANAGECAT is not responsible for the privacy policies or practices or the content of such external links. These links are provided to you for convenience purposes only and you access them at your own risk.

11. Children.

MANAGECAT does not knowingly collect Personal Data from children under the age of 13. If you are under the age of 13, please do not submit any Personal Data through the Site or Products. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data through the Site or Products without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Data to MANAGECAT through the Site or Products, please contact us, and we will endeavor to delete that information from our databases.

12. Trademarks information.

MANAGECAT is trademark of MANAGECAT LLC. Apache and Apache related project names are trademark of The Apache Software Foundation. Oracle and Java are registered trademarks of Oracle and/or its affiliates. All other marks mentioned may be trademarks or registered trademarks of their respective owners

13. Contact information.

MANAGECAT really cares your feedbacks abour our privacy policy. Please emails us through or contact with us with the following address:

ManageCat LLC.

340 S LEMON AVE #7996

WALNUT, CA 91789